If you are unsure of what font to choose don't worry! Once you place your order we will send you a mock up of the name in your requested font showing it with final sizing. At that time if you are unhappy with the chosen font or the size we can try others. NOTHING IS CUT UNTIL YOU GIVE FINAL APPROVAL!
Once you place your order for the Fancy Script Letters we work on designing MANY options of your name to send you. Because these letters are unique in that there are many options for one name (each letter can have multiple options!) there is a design process involved to get you the look you love. Once you receive the options we can mix and match things you like and take away things you don't. Once a final design is decided upon we then enter it into our cutting program and send you a to-scale mock up of the name showing it over a standard sized crib so you have a visual. NOTHING GETS CUT UNTIL YOU GIVE FINAL APPROVAL ON DESIGN AND SIZING. This process ensures there are no surprises when you receive your order!
Orders can take anywhere from 2-10 weeks to complete depending on what you order and how many items are in the order. Unpainted items are approximately 1-2 weeks. Please note that larger orders of 3 or more items and painted alphabet packages can take up to 12 weeks. These times are simply an estimate and can go a week or two in either direction dependent on work load. Sometimes I get an overwhelming amount of orders within a short period of time which can increase wait times. The earlier you order the better.
I complete everything in the order it is received. We can not do rush orders at this time.
At this time I do not carry any items in stock. Everything is custom made to order and order volumes are high. It is all cut in house and meticulously hand painted. Sometimes this means many coats of paint to achieve a look of perfection. All items are also coated with a protective varnish which must also take some time to dry. I work as fast as I can to process orders in the most efficient way we I know how. Please keep in mind you are not purchasing mass produced items, but one of a kind pieces of artwork. Well worth the wait!
Unfortunately we just cannot accomodate rush orders at this time. Please do not ask as we hate to say no. All orders are completed in the order they are received.
These letters that have holes on the backs you just need small nails to hang them on. The easiest way to do this is to place the head of the nails into the holes, hold the piece up to the wall where you want it to hang and press with enough pressure to make a mark on the wall. Those marks are where you would put your nails in and it should hang nicely.
However; our preferred method of hanging these delicate, tricky-to-position letters is to use two-sided tape. It's simply the easiest method and you can get the letters exactly how you want them!
Everything is hand painted and therefore completely customizable. If you like certain designs but prefer different colors, want to change the design a bit or start from scratch with something new we can do it all! For each catagory there is a "custom" selection. Here you can give us as much information as possible to come up with something perfect for you. The more information the better so if you can provide links to bedding, photos, or paint swatches this will ensure an even better match to what you are going for!
If you order a design and DO NOT specify any changes I paint the letters in the same order as shown in the sample. If the name is longer than the sample name shown I repeat the patterns or continue the desing onto the additional letters.
Yes. If you wish to send some swatches to get an exact match just use the contact page to request this and I will send you the mailing address.
As I get as much information as I can for each order I rarely will do sketches unless it is something that is quite complicated. With the information you provide I work with you to come up with something that works. My artist brain works best when left to just "go for it." I often make things up as I go or add things as the pieces are coming together, painting them how I think they will look the best. Sticking to a sketch goes against the way my brain works and prevents me from doing my best work! Sorry. That's what you get for working with a silly artist!
I will always provide photos of custom designs before I ship anything so that you can see the work and make any changes necessary. If you really must see a sketch first I can do one sketch up from which to work with. Any additional sketches may be charged $5 per sketch.
Paint colors can be tough. With the differences in cameras, lighting, computer monitors etc it's hard to know if the color you see on your screen is the color you will get. If you have colors you wish to match in your room but you aren't sure what color to choose from my paint samples or you would like to match some of the colors I have in my designs I can send you a paint card with samples on it at no charge. Simply contact me with the colors you want to see and I'll mail it you.
Yes. If you live in the Calgary or Cochrane area you can arrange to pick your order up. Simply select "pick up" as your shipping option and I will contact you when your order is complete to arrange it.
Please note that I do not do deliveries. If you choose the Pick Up option you must come to my location to pick your order up.
No. We do not offer products for drop shipping.
Bouncing Off The Walls does not give any free products for reviews or giveaways on blogs. If you would like to do a review on any of our products you can purchase your item at a discounted price. Please contact us for more information. In order to participate in a giveaway your blog must have a following of over 1000 followers and a Google ranking of at least 3 or higher.
Please note that I do not do copyrighted characters or exact matching of bedding. I specialize in unique designs that I create myself. I will not infringe on another artist work in any way. I can definitely create designs to coordinate with your bedding or theme but a direct copy is just that - copying.