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Everything you order will be hand cut and custom painted to the highest standards.
Orders take approximately 6 - 8 weeks.
They are completed in the order they are received.
Shipping within Canada is $15.00 per order.
Shipping everywhere else is $18.00 per order.
International orders are $20.00 per order.
GST is added for Canadian Customers.
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| Payment |
I can accept Paypal, Visa or Mastercard. I will not begin processing an order until payment is received.
Prices are as listed in shop and discounts are not available.
Wholesale pricing is available for UNPAINTED LETTERS ONLY for businesses ONLY. Please contact me for information. |
| Shipping |
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Bouncing Off The Walls currently ships World Wide using Canada Post Expedited. This service has tracking and insurance.
Please note that I do not ship anything out until payment has been confirmed.
Orders going outside of Canada may take as long as three weeks from the shipment date. I have no control over how long something takes to process through customs.
If you live in the Cochrane or Calgary area and wish to pick up your order please contact me to arrange it and I will refund the shipping charge.
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| Refunds and Exchanges |
Due to the customized nature of the products that I make and the fact that I can send photos prior to shipping upon request I do not take returns. However, I am not unreasonable so if you feel the product is not up to your standards or wasn't what you had in mind, please contact me so we can discuss a resolution.
Cancellation Policies:
You are able to cancel any item from your order, provided it is done within 3 days upon ordering. Please notify me promptly with any order cancellations you may have.
If you cancel an order after I have already started it, but before it has been shipped, you may be charged a fee of 15% of the value of the item(s) that have been canceled.
There are no cancellations on orders that have already been shipped. |
| Additional Policies and FAQs |
Bouncing Off The Walls does not accept drop shipping accounts.
Bouncing Off The Walls can not accept rush orders at this time. |
