Everything you order will be hand cut and custom painted to the highest standards.
Current turn around times are as follows

• Custom painted artwork items - 8 - 10 weeks
• Unpainted letters - 2 - 3 weeks
• Solid Painted, Glitter, Polka Dot, Two Toned and Border Letters - 4 - 6 weeks
• Unpainted Alphabet Packages - 2 - 3 weeks
• Painted Alphabet Packages - 8 - 10 weeks

They are completed in the order they are received. These times are an estimate and be off by as much as a week in either direction.

Shipping to Calgary is $5.00 per order.
Shipping within Canada is $15.00 per order.
Shipping to United States is $18 per order.
International orders are charged according to location.

All orders are shipped using Canpar courier services unless a box number is provided or you live in a rural destination, then we ship with Canada Post Expidited. Tracking numbers are automatically emailed from the shipping service provider so please make sure to provide a correct email address.

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Returns:

Because of the custom nature of our work we do not offer returns on items. Please be very specific when you order and provide as much detail as possible. We can provide you with font previews and answer any questions you have prior to ordering.

Should you be unhappy with you order when you receive it we will work with you to come to a resolution. Please note that if a return is the desired outcome that there will be a 25% restocking fee.