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Shipping and Policies
How long does it take to receive my order? TOP
Orders can take anywhere from 2-10 weeks to complete depending on the order. Unpainted items are approximately 2-4 weeks. Please note that larger orders of 3 or more items and painted alphabet packages can take up to 12 weeks. These times are simply an estimate and can go a week or two in either direction dependent on work load. Sometimes I get an overwhelming amount of orders within a short period of time which can increase wait times. The earlier you order the better.
I complete everything in the order it is received.
Why does it take so long? TOP
At this time I do not carry any items in stock. Everything is custom made to order and order volumes are high. It is all hand cut and meticulously hand painted. Sometimes this means many coats of paint to achieve a look of perfection. All items are also coated with a protective varnish which must also take some time to dry. I work as fast as I can to process orders in the most efficient way we I know how. Please keep in mind you are not purchasing mass produced items, but one of a kind pieces of artwork. Well worth the wait!
Do you offer rush shipping? TOP
Unfortunately we just cannot accomodate rush orders at this time. Please do not ask as we hate to say no. All orders are completed in the order they are received.
Can you change a design or does it have to be what is shown? TOP
Everything is hand painted and therefore completely customizable. If you like certain designs but prefer different colors, want to change the design a bit or start from scratch with something new we can do it all! For each catagory there is a "custom" selection. Here you can give us as much information as possible to come up with something perfect for you. The more information the better so if you can provide links to bedding, photos, or paint swatches this will ensure an even better match to what you are going for!
Can I send you fabric or paint swatches? TOP
Yes. If you wish to send some swatches to get an exact match just use the contact page to request this and I will send you the mailing address.
Can you do a sketch so I can see what my order will look like? TOP
As I get as much information as I can for each order I rarely will do sketches unless it is something that is quite complicated. With the information you provide I work with you to come up with something that works. I will always provide photos of custom designs before I ship anything so that you can see the work and make any changes necessary. If you really must see a sketch first I can do one sketch up from which to work with. Any additional sketches may be charged $5 per sketch.
Can I get paint samples sent to match colors? TOP
Paint colors can be tough. With the differences in cameras, lighting, computer monitors etc it's hard to know if the color you see on your screen is the color you will get. If you have colors you wish to match in your room but you aren't sure what color to choose from my paint samples or you would like to match some of the colors I have in my designs I can send you a paint card with samples on it at no charge. Simply contact me with the colors you want to see and I'll mail it you.
Can I pick my order up? TOP
Yes. If you live in the Calgary or Cochrane area you can arrange to pick your order up. Simply select "pick up" as your shipping option and I will contact you when your order is complete to arrange it.
Please note that I do not do deliveries. If you choose the Pick Up option you must come to my location to pick your order up.
Do you do any drop shipping? TOP
No. We do not offer products for drop shipping.
I have a blog and would like to do a review or giveaway with your products? TOP
Bouncing Off The Walls does not give any free products for reviews or giveaways on blogs. If you would like to do a review on any of our products you can purchase your item at a discounted price. Please contact us for more information. In order to participate in a giveaway your blog must have a following of over 1000 followers and a Google ranking of at least 3 or higher.
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